Terms of Service
1. All prices are in Australian Dollars.
2. Prices are subject to change without notice.
3. Refunds and returns are not accepted unless a product is faulty or damaged and proof is provided.
4. Buyers are responsible for any customs or import taxes that may apply.
All products are non-refundable unless genuinely faulty or damaged. If this occurs, please get in contact so we can endeavour to resolve the issue promptly.
We are not required by Australian law to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe (damaged)
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
In the case of a return, the buyer is responsible for any returns and shipping costs. The item must be in its original condition.
Please keep your proof of purchase— e.g. your receipt.
Ohh De Naturale does not take responsibility of goods delivered damaged transit, each of our products are hand made and packed to ensure the lowest possible chance of damage. However if your goods are damaged through transit, feel free to contact us so we can attempt to resolve the issue. Follow instructions in our FAQ section.
In the event of a refund or exchange, the original postage fee will be of the buyers expense.
We take your privacy very seriously and ensure that your information will not be used or supplied to anyone. Ohh De Naturale collect personal information when an order is place for the sole purpose of processing your purchase and or getting in contact if necessary.
Ohh De Naturale respects our customers privacy and is committed to protecting your personal information. As an Australian organisation we are bound by the Privacy Act 1988 when collecting, using, holding, handling and transferring any personal information provided to us. We will ensure to we protect your personal information.
The information we collect includes but is not limited to:
Full Name, email address, postal address, PayPal email address and mobile number.
Only authorised Ohh De Naturale personnel (owner and authorised admin) can access this information.
How we use your info:
To send products through our postal service.
To retain a record of purchase/order history for legal and tax purposes.
To send receipts.
To send promotional material via e-mail if subscribed.
To review and analyse data so we’re able to develop new products for you, our customers.
Your information is safe with us, we will not share your details with any third parties.
Storing your info & how long for:
Ohh De Naturale will retain your private information only for legal and tax purposes. Once these obligations have expired or we no longer need the in information, the customer information will be removed. Your information may be stored as physical or electronic data for purposes not limited to invoicing, legal purposes and postage.
This website and the information stored within it is the responsibility of the owner of Ohh De Naturale. This includes all online transactions, customer information and orders - which will remain confidential and secure. All transactions processed through this website - powered by Squarespace - ensures the privacy of personal information is guaranteed. Our website has SSL (Secure Sockets Layer) to protect all personal information being collected, this technology ensures the information is encrypted to protect it thoroughly. Want to be sure and double check? look up to the URL it will begin with “https://” instead of “http://” and there will be a closed padlock icon - this ensures the website is secure!
Want to tag us?
As we are present on social media, if you choose to post using the hashtags such as but not limited to #OhhDeNaturale, or tagging our account @OhhDeNaturale, you agree for us to use, repost and share this content with reference to the appropriate user on our social media and or website.
On our website?
By using Ohh De Naturale’s website, you agree to us collecting user information. This information is but is not limited to, how users navigate the website, sales, geography, engagement, search terms and date and times. This is stored in the form of analytics to allow us to view our website’s performance. This non-personally identifying information allows Ohh De Naturale to better understand it’s visitors and website experience. Any information stored on the Ohh De Naturale website will not be disclosed to any unauthorised persons.
Ohh De Naturale owns the copyright to all content, product and images displayed on this website and other platforms. Infringement of the active copyright will result in legal action.